Privacy Policy

1. Information We Collect

Ron DeGroodt Paving Inc. collects information that you voluntarily provide when using our website, including:

• Contact Information: Name, email address, phone number, and property address provided through our contact form or AI chatbot.
• Project Details: Information about your paving or sealcoating project, including scope, size, timeline, and budget preferences.
• Communications: Messages exchanged through our AI chatbot and contact form submissions.
• Usage Data: Standard web analytics including pages visited, time on site, browser type, and referring pages. This data is collected automatically and does not personally identify you.

2. How We Use Your Information

We use the information we collect to:

• Prepare and deliver project estimates and quotes
• Communicate with you about your project inquiry
• Improve our website and services
• Respond to your questions and requests
• Comply with legal obligations

3. AI Chatbot Data Processing

Our website uses an AI-powered chatbot (powered by Anthropic Claude) to assist with project inquiries. When you interact with the chatbot:

• Your messages are processed by Anthropic's AI service to generate responses.
• Conversation data is used to create quote requests for our team.
• We do not store chatbot conversations long-term beyond what is needed to process your quote request.
• Anthropic processes data in accordance with their own privacy policy and data handling practices.
• The chatbot is designed with guardrails to only discuss paving-related topics and will not process unrelated requests.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our website (hosting, email delivery, AI processing), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Protection: To protect the rights, property, or safety of Ron DeGroodt Paving Inc., our customers, or others.

5. Data Security

We implement reasonable security measures to protect your information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure authentication for admin access with encrypted password storage
• Rate limiting and input sanitization on all forms and chatbot interactions
• Regular security updates and monitoring

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

This website uses minimal cookies necessary for functionality:

• Session Cookies: Used for admin authentication and chatbot greeting preferences. These expire when you close your browser or after the session period.
• Essential Cookies: Required for the website to function properly.

We do not use advertising cookies or third-party tracking cookies. We do not participate in ad networks or sell data to advertisers.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

This website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Ron DeGroodt Paving Inc.
• 2266 Route 52, Pine Bush, NY 12566
• Phone: (845) 778-7283
• Contact form: rondegroodtpaving.com/contact